Syrenn Documentation

Platform Overview

Welcome to Syrenn! This documentation will help you understand how to use every feature of our platform effectively.

🎯 Scenario Management

Create and manage effective training scenarios with AI-powered interactions.

For Admins:

• Scenarios Overview - Understanding scenario management
• Creating Scenarios - Step-by-step creation guide
• Create from Scratch - Building custom scenarios
• Smart Scenarios - AI-powered scenario generation
• Conversation Builder - Design conversation flows
• Scenario Filters - Organize and filter scenarios
• Personalized Scenarios: Create personalized AI-generated training scenarios from performance gaps
• Buyer Journeys - Chain scenarios together for complete buyer journeys

For Members:

• Scenarios Overview - Understanding available scenarios
• Playing Scenarios - How to practice scenarios
• The Call Process - Understanding call workflow
• Scenario Filters - Finding relevant scenarios
• Personalized Scenarios: Create personalized AI-generated training scenarios from performance gaps
• Buyer Journeys - Chain scenarios together for complete buyer journeys

📊 Performance Tracking

Track and analyze your team's performance with detailed insights.

• Analytics Overview - Performance metrics and reports
• Call Logs - Detailed call history and feedback
• CRM Import - Import and evaluate calls directly from your CRM
• Transcript Import - Import call transcripts for AI-powered analysis
• Scoring - How performance is evaluated

📞 Live Calls

Integrate your calendar to automatically schedule and manage live calls.

• Live Calls Overview - Calendar integration and bot scheduling
• Live Call Settings - Configure recording, email, and evaluation settings
• Call Notes - AI-generated meeting notes
• CRM Sync - Sync call notes to your CRM

⚙️ Configuration

Set up and customize your training environment.

• Groups - Organize team members into groups
• Personas - Create realistic AI buyer personas
• Scorecards - Custom evaluation criteria
• Products - Define your products and services
• Objections - Manage common objections
• Call Purpose - Define call objectives

💼 Account Management

Manage your organization's billing, licenses, and member access.

• Billing & Licenses - Manage subscriptions and billing
• Member Management - Add and manage team members

🔌 Integrations

Connect Syrenn with your favorite tools to enhance your training and workflow.

• Integrations Overview - Learn about all available integrations
• Google Calendar - Connect your Google Calendar for live calls
• Microsoft Outlook - Connect your Outlook Calendar for live calls
• LinkedIn - Create personas from your LinkedIn contacts
• Apollo.io - Create personas from your Apollo contacts
• HubSpot - Create personas from your HubSpot contacts