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Playing Scenarios Documentation

Learn how to start, participate in, and complete training scenarios effectively

Last updated: 7/18/2025

Playing scenarios in Syrenn is straightforward and designed to feel like real sales conversations. This guide walks you through the entire process from starting a scenario to receiving feedback.

Starting a Scenario

Accessing Your Scenarios

  1. Navigate to Scenarios in the sidebar
  2. Find the scenario you want to practice
  3. Click the "Play Scenario" button

Scenario Preview Page

Before starting the call, you'll see:

  • Scenario Name: The title of the training scenario
  • Call Purpose: The type of sales call you'll be practicing
  • Persona: Information about the AI buyer you'll be talking to
  • Product: The product or service being sold
  • Description: Overview of the scenario context
  • Start Call Button: Click to begin the training session

Start The Call

Learn More About The Call Process →

Understanding Your Results

After completing a scenario, you'll receive immediate feedback including your overall score, detailed breakdown by evaluation criteria, strengths, and areas for improvement.

Learn More About Understanding Scoring →

Best Practices

Before the Call

  1. Review the Scenario: Read the description and understand your objective
  2. Prepare Mentally: Think about your approach and key questions
  3. Check Your Setup: Ensure your microphone and internet connection are working
  4. Find a Quiet Space: Minimize distractions and background noise

During the Call

  1. Start Strong: Begin with a clear introduction and purpose
  2. Ask Good Questions: Use discovery questions to understand needs
  3. Listen Actively: Pay attention to what the AI buyer says
  4. Handle Objections: Address concerns directly and confidently
  5. Work Toward Close: Keep your objective in mind throughout

After the Call

  1. Review Feedback: Read through all feedback carefully
  2. Identify Patterns: Look for recurring strengths and weaknesses
  3. Plan Improvements: Focus on specific areas for your next practice
  4. Practice Regularly: Consistent practice leads to better results

Common Challenges

Technical Issues

  • Audio Problems: Check your microphone settings and permissions
  • Connection Issues: Ensure stable internet connection
  • Browser Problems: Try refreshing or using a different browser

Performance Anxiety

  • First-Time Nerves: It's normal to feel nervous - practice helps
  • Perfectionism: Focus on improvement, not perfection

Conversation Flow

  • Awkward Pauses: Take time to think - it's natural
  • AI Responses: The AI may respond differently than expected - adapt

Improving Your Performance

Regular Practice

  • Consistent Schedule: Practice scenarios regularly
  • Variety: Try different types of scenarios and call purposes
  • Progressive Difficulty: Start with easier scenarios and work up

Learning from Feedback

  • Read Carefully: Pay attention to specific feedback points
  • Focus on Weaknesses: Prioritize areas needing improvement
  • Apply Learnings: Use feedback to improve your next practice session

Skill Development

  • Question Techniques: Practice different types of discovery questions
  • Objection Handling: Learn and practice objection responses
  • Closing Skills: Work on different closing techniques

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