Call Logs Documentation

Track and analyze your team's call performance with detailed feedback and insights

Last updated: 10/8/2025

The Call Logs section provides comprehensive insights into your team's performance across all types of calls - from training scenarios to live meetings. Access detailed feedback and transcripts to identify areas for improvement.

Each call record contains:

Performance Evaluation: AI-generated scores and feedback
Conversation Transcript: Complete dialogue between the learner and an AI buyer or real prospect
Call Metadata: Duration, completion time, and learner information
Scorecard Results: Detailed breakdown of performance across evaluation criteria

💡 Tip: Call Logs are automatically generated after each training session or live call. You can also import existing call transcripts for analysis.

Accessing Call Logs

Main Dashboard

Navigate to Call Logs in the sidebar to view all completed calls for your organization:

Filter by Date Range: Focus on specific time periods
Search by User: Find calls from specific team members
Filter by Scenario: Review performance on particular training scenarios or call types
Group View: Analyze performance by team groups (Business plans only)
Buyer Journey: Filter by the Buyer Journey the scenario was a part of

Switching Between Call Types

Use the toggle switch in the Call Logs interface to switch between:

Scenarios: Training calls completed using Syrenn's AI scenarios
Live Calls: Real meetings where AI bots participated and provided scoring
Imported Calls: Call transcripts imported from external sources

💡 Tip: Live calls are automatically generated when AI bots join your scheduled meetings. You can also import existing call transcripts for analysis. Learn more about Live Calls → Learn more about Transcript Import → Learn more about CRM Import →

Individual Call Details

Click on any call entry to access detailed feedback and analysis:

Understanding Call Feedback

Each call is evaluated using your selected scorecard criteria, providing detailed feedback on strengths and areas for improvement.

Learn More About Understanding Scoring →

Call Transcript Analysis

Conversation Flow

Review the complete dialogue to understand:

Opening Approach: How the learner initiated the conversation
Discovery Process: Questions asked and information gathered
Objection Handling: Responses to buyer concerns
Closing Attempts: Efforts to move toward desired outcomes

Best Practices

1. Regular Review

Set up weekly review sessions to analyze recent call performance across both training and live calls.

2. Focus on Patterns

Look for recurring issues across multiple calls rather than individual mistakes.

3. Actionable Feedback

Use call insights to create targeted training programs and improve live call performance.

4. Celebrate Progress

Recognize improvements and successes to motivate continued growth.

5. Team Learning

Share successful approaches and strategies across the team.

Integration with Analytics

Call Logs data feeds directly into your Analytics dashboard, providing:

Performance Trends: How scores change over time across all call types
Team Comparisons: Performance across different team members
Scenario Effectiveness: Which training scenarios drive the best results
Live Call Insights: Performance patterns in real customer interactions
ROI Measurement: Correlation between training and business outcomes

Next Steps

Ready to dive deeper into call analysis? Learn about specific feedback categories:

Understanding Feedback Analysis →

Documentation