Analytics Documentation

Track your team's performance and training progress with comprehensive analytics

Last updated: 10/8/2025

Analytics in Syrenn helps you understand how well your team is performing in their training scenarios and identify areas for improvement.

How Analytics Work

Analytics are based on scorecards - the evaluation criteria you use to assess performance in training scenarios. When team members complete scenarios, their performance is scored using your scorecards, and this data feeds into your analytics dashboard.

Analytics can include data from multiple sources:

Training Scenarios: AI-powered practice sessions
Live Calls: Real meetings with AI bot scoring
Imported Transcripts: Call transcripts imported from external sources

Learn more about scorecards →

Learn more about the scoring process →

Learn more about importing transcripts →

Filtering Your Data

Use the filters at the top of the analytics dashboard to focus on specific data:

Time Range: View data from the last 7 days, 30 days, or 3 months
Team Members: Filter by individual team members (admins and members)
Groups: View performance by team or department (admins only)
Scenarios: Focus on specific training scenarios
Buyer Journey: Filter by the Buyer Journey the scenario was a part of

Key Charts and Metrics

1. Number of Calls Completed

Shows how many training scenarios your team has completed over time. This helps you track engagement and training participation.

2. Average Score

Displays the average performance scores across all completed scenarios. Scores are shown as percentages (0-100%) and help you understand overall team performance trends.

3. Number of Calls vs Organization

Compares the training activity of individuals and groups within the organization. You can filter which individuals or groups to display using the multi-select dropdown, and hover over bars to see detailed member statistics for groups.

4. Average Score vs Organization

Compares the performance of individuals and groups within the organization. You can filter which individuals or groups to display using the multi-select dropdown, and hover over bars to see detailed member statistics for groups.

5. Average Score by Scorecard Assignment

Breaks down performance by specific evaluation criteria from your scorecards. This chart offers three different views:

Overview: Shows average scores for all scorecard assignments with color-coded bars.
Progress: Tracks performance for a specific assignment over time with daily or weekly views
Comparison: Compares how different team members or groups perform on a specific criterion against the organization average

Use the dropdown to select specific criteria and the multi-select filter to focus on particular team members or groups in the comparison view.

Understanding Your Data

Individual vs Group Views

Individual View: See performance for specific team members
Group View: Compare performance across different teams or departments (admin feature)

Daily vs Weekly Views

Most charts offer both daily and weekly views:

Daily: See day-by-day performance changes
Weekly: Get a broader view of weekly trends

Score Interpretation

Scores are based on your scorecard criteria and rated on a 1-5 scale:

1-2: Below expectations
3: Meets expectations
4-5: Exceeds expectations

Using Analytics Effectively

1. Regular Reviews

Check your analytics weekly or monthly to track progress and identify trends.

2. Identify Training Needs

Use the scorecard breakdown to see which skills need more focus in your training programs.

3. Celebrate Success

Recognize improvements and high performers to motivate continued growth.

4. Adjust Training

Use insights to modify your training scenarios and scorecards for better results.

Documentation