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Microsoft Outlook Integration

Connect your Outlook Calendar to automatically sync meetings and enable live call features

Last updated: 12/12/2025

Overview

The Microsoft Outlook integration allows you to automatically sync your Outlook Calendar events with Syrenn and enable live call features.

Features

  • Automatic Calendar Sync: Your Outlook Calendar events are automatically synced with Syrenn
  • Live Call Scheduling: Enable live call features for real-time training sessions
  • Meeting Management: Track and manage meetings from your calendar
  • Real-Time Updates: Calendar changes are reflected immediately in Syrenn

Getting Started

Connecting Microsoft Outlook

  1. Navigate to the Integrations page
  2. Find Microsoft Outlook in the integrations list
  3. Click on the Microsoft Outlook card
  4. Click the "Connect" button
  5. You'll be redirected to Microsoft's authentication page
  6. Sign in with your Microsoft account
  7. Review and grant the requested permissions:
    • Read your calendars
    • Read and write calendar events
  8. You'll be redirected back to Syrenn
  9. Your Microsoft Outlook Calendar is now connected

Configuration

Calendar Settings

When Microsoft Outlook is connected, you can configure live call settings:

  • Recording: Enable automatic recording of live calls
  • Email Notifications: Receive notifications about scheduled calls
  • Evaluation: Set up automatic evaluation after calls

Learn More About Live Call Settings →

How It Works

Learn More About How Calendar Integrations Enable Live Calls →

Important Notes

Single Calendar Integration

  • Only one calendar integration can be active at a time
  • If you connect Microsoft Outlook, you'll need to disconnect Google Calendar (or vice versa)
  • This ensures clean data and prevents conflicts

User-Scoped Integration

  • Microsoft Outlook is a user-scoped integration
  • Each team member connects their own Outlook Calendar
  • Calendar events are private to each user
  • Admins cannot see other users' calendar events

Permissions

The integration requires the following Google Calendar permissions:

  • View Calendars: To see your available calendars
  • View Events: To read calendar events

Troubleshooting

Connection Issues

Problem: Unable to connect Microsoft Outlook

Solutions:

  • Ensure you're signed in to the correct Microsoft account
  • Check that your Microsoft account has Outlook Calendar enabled
  • For work/school accounts, verify your organization allows third-party app access
  • Clear browser cache and cookies
  • Try using a different browser
  • Check if browser extensions are blocking the connection

Sync Issues

Problem: Calendar events aren't syncing

Solutions:

  • Verify the integration is still connected
  • Check that you have events in your Outlook Calendar
  • Wait a few minutes for initial sync to complete
  • Try disconnecting and reconnecting the integration
  • Ensure you granted all necessary permissions
  • For work/school accounts, check if your IT admin has restricted calendar access

Permission Errors

Problem: Missing permissions error

Solutions:

  • Reconnect the integration and grant all permissions
  • Check your Microsoft account security settings
  • For work/school accounts, contact your IT admin to approve the app
  • Verify third-party app access is enabled in your Microsoft account

Organization Restrictions

Problem: Cannot connect work/school account

Solutions:

  • Contact your IT administrator to approve Syrenn as a trusted app
  • Check if your organization has restrictions on third-party calendar access
  • Consider using a personal Microsoft account if allowed by your organization

Disconnecting Microsoft Outlook

If you need to disconnect Microsoft Outlook:

  1. Navigate to the Microsoft Outlook Integration page
  2. Click "Remove integration" or toggle the Status off

⚠️ Warning: Disconnecting Microsoft Outlook will disable live call features. Any scheduled live calls may need to be rescheduled with a different calendar integration.

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