Live Calls Documentation

Integrate your calendar to automatically schedule and manage live call scenarios with AI-powered scoring

Last updated: 8/5/2025

Live Calls allows you to integrate your calendar with Syrenn to automatically schedule AI bots for your real meetings. The bots will join your calls and provide detailed scoring and feedback afterward.

Overview

Live Calls transforms your regular business meetings into training opportunities by:

Automatic Bot Scheduling: AI bots join your meetings based on your calendar
Post-call Analysis: Detailed scoring and feedback after each meeting
Performance Tracking: Monitor improvement over time

Calendar Integration Process

Step 1: Connect Your Calendar

Navigate to Live Calls > Calendar in the sidebar
Choose your calendar provider:
- Google Calendar
- Microsoft Outlook
Click Connect and follow the authorization process
Grant necessary permissions for Syrenn to access your calendar

💡 Tip: The calendar integration only supports fetching events from the user's primary calendar at the moment.

Step 2: Configure Default Settings

After connecting your calendar, set up default configurations:

Global Scorecard: Choose which evaluation criteria to use for meetings
Global Product: Select your primary product/service for scoring context
Save & Apply: Apply these settings to all future meetings

💡 Tip: For detailed configuration options, see Live Call Settings documentation.

Step 3: Review Your Meetings

Your calendar events will automatically appear in the weekly view:

This Week's Meetings: See all upcoming meetings for the current week
Meeting Details: View time, attendees, location, and meeting links
Configuration Status: Check if meetings have bots scheduled

Configuring Individual Meetings

Meeting Configuration Options

For each meeting, you can configure:

Scorecard: Specific evaluation criteria for this meeting
Product: Product or service focus for the conversation
Bot Scheduling: Whether to have an AI bot join the meeting

Scheduling Bots

Click Configure on any meeting card
Select appropriate scorecard and product (if different from defaults)
Click Schedule bot for this meeting
The bot will automatically join at the meeting start time

⚠️ Warning: We recommend making any changes at least 10 minutes before the start of the event to ensure changes are applied accordingly.

Understanding Bot Behavior

What the Bot Does In the Call

Joins Automatically: Bot enters the meeting at the scheduled start time
Records Interaction: Captures the entire conversation for analysis

Meeting Captions Requirement

For Syrenn to transcribe and analyze your meetings, meeting hosts must enable live captions in their video conferencing platform. This is essential for the bot to capture and process the conversation.

How to enable captions:

⚠️ Important: Without live captions enabled, the bot will not be able to transcribe or analyze your meeting conversations.

Post-Call Analysis

Automatic Feedback

After each live call, you'll receive:

Performance Score: Overall evaluation based on your scorecard
Detailed Feedback: Specific strengths and areas for improvement
Conversation Transcript: Complete dialogue for review
Call Notes: AI-generated meeting summaries, key points, and action items
Action Items: Suggested next steps for improvement

Accessing Results

Navigate to Call Logs in the sidebar
Find your live call in the list
Click to view detailed analysis and feedback
Review scores, transcript, and improvement suggestions

Best Practices

1. Plan Ahead

Configure meetings at least 10 minutes before start time
Set up default scorecards and products for efficiency
Review weekly meeting schedule regularly

2. Choose Appropriate Settings

Select scorecards that match your meeting objectives
Choose products relevant to the conversation topic
Consider different configurations for different meeting types

3. Review and Learn

Regularly review post-call feedback
Identify patterns in performance
Use insights to improve future conversations

4. Team Coordination

Communicate with team members about bot participation
Share successful strategies and approaches
Use feedback to guide team training sessions

Troubleshooting

Common Issues

Bot didn't join the meeting:

Check that the meeting was configured at least 10 minutes before start time
Verify the meeting URL is accessible
Ensure the meeting hasn't been cancelled or rescheduled

Configuration changes not applied:

Make changes well in advance of the meeting start time
Check that you clicked "Save" after making changes
Verify the meeting is still in the future

Calendar not syncing:

Reconnect your calendar integration
Check calendar permissions in your account settings
Ensure you're using your primary calendar

Integration with Analytics

Live call data integrates seamlessly with your Analytics dashboard:

Performance Trends: Track improvement over time
Meeting Type Analysis: Compare different types of meetings
Team Performance: Monitor individual and team progress
ROI Measurement: Correlate training with business outcomes

Documentation