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Creating Scenarios Documentation

Learn how to create effective training scenarios for your team

Last updated: 7/17/2025

Learn how to create effective training scenarios that will help your team improve their skills and close more deals.

Scenario Types

Syrenn offers two ways to create scenarios

1. Smart Scenarios

AI-powered scenarios that provide a streamlined interface for quickly generating scenarios using Syrenn's AI. The AI automatically handles conversation building based on your chosen attributes.

Key Features:

  • Quick Configuration Form: Simple form-based setup with required fields
  • AI-Powered Generation: Syrenn's AI generates the conversation flow automatically
  • Fast Setup: No manual conversation building required
  • Attribute-Based: Leverages your chosen call purpose, personas, scorecard, products, and objections
  • Editable After Generation: Use the Conversation Builder to customize AI-generated conversations

2. Create from Scratch

Traditional scenarios that allow for manual configuration and complete control over the conversation flow.

Key Features:

  • Manual Setup: Users manually configure every aspect of the scenario
  • Full Control: Complete control over conversation flow, responses, and branching
  • Custom Building: Create exact conversation paths and responses using the Conversation Builder →
  • Traditional Approach: More like traditional scenario building with predefined responses

💡 Tip: Smart Scenarios are perfect for quick scenario generation, while Blank Scenarios are ideal when you need complete control over the conversation design. Both types can be customized later.

Creating Your First Scenario

Choose your preferred scenario creation method:

Smart Scenarios

Create AI-powered scenarios that automatically generate conversations based on your configuration. Perfect for quick scenario creation with dynamic, AI-powered interactions.

Learn How to Create Smart Scenarios →

Create from Scratch

Create scenarios from scratch with complete control over conversation flow and responses. Ideal when you need precise control over the conversation design.

Learn How to Create from Scratch →

Which Type Should You Choose?

Choose Smart Scenarios When:

  • You want to create scenarios quickly
  • You prefer AI-powered conversation generation
  • You need dynamic, varied interactions
  • You want to focus on configuration rather than conversation building
  • You want to start with AI-generated content and then customize it

Choose Create from Scratch When:

  • You need complete control over conversation flow
  • You want to create highly specific training scenarios
  • You prefer manual conversation design
  • You need to match exact sales processes or messaging

Best Practices

1. Keep It Realistic

Base your scenarios on real buyer interactions and common situations your team faces.

2. Focus on Learning Objectives

Each scenario should have clear learning goals that align with your training program.

3. Vary the Difficulty

Create scenarios at different difficulty levels to accommodate various skill levels.

4. Include Common Objections

Make sure your scenarios include the objections your team encounters most frequently.

5. Test and Iterate

Regularly review and update your scenarios based on feedback and results.

⚠️ Warning: Avoid creating scenarios that are too complex or unrealistic. Focus on situations your team will actually encounter.

Publishing Your Scenario

Once your scenario is ready:

  1. Review: Go through the scenario yourself to ensure it flows well
  2. Test: Have a colleague test the scenario and provide feedback
  3. Publish: Make it available to your team
  4. Assign: Assign it to specific groups or individuals

Using Groups for Assignment

Organize your team into groups to make scenario assignment more efficient and targeted. Groups allow you to:

  • Bulk Assignments: Assign scenarios to entire groups at once
  • Targeted Training: Create different training programs for different groups
  • Access Control: Control which groups can access specific scenarios
  • Performance Tracking: Analyze performance by group

Learn more about creating and managing groups:

Groups Overview →

Next Steps

Ready to create your first scenario? Choose your preferred method:

Create Smart Scenarios →

Create from Scratch →

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