Live Call Settings

Configure recording, email notifications, and evaluation settings for your live calls

Last updated: 12/12/2025

Live Call Settings allow you to configure how Syrenn handles your meetings, including automatic recording preferences, playback access, email notifications, and default evaluation criteria.

Overview

The Live Call Settings page provides three main configuration areas:

Recording Settings: Control automatic meeting joining, recording behavior, and playback access
Email Settings: Configure post-call email notifications
Evaluation Settings: Set default scorecards and products for call evaluation

Recording Settings

Access recording settings in your Syrenn dashboard at Integrations > Calendar Provider > Recording.

Auto-Join Preferences

Configure whether Syrenn should automatically join your meetings:

Enable Auto-Join

Toggle: Enable/disable automatic meeting participation
Purpose: Allows Syrenn to join meetings and record conversations for analysis

Meeting Rules

When auto-join is enabled, choose which meetings to join:

Organizer-Only (Recommended)

Syrenn joins only meetings where you are the organizer
Provides better control over which conversations are recorded
Reduces noise from meetings you're just attending

All Meetings

Syrenn joins every calendar event
Useful for comprehensive analysis
May include meetings where recording isn't appropriate

💡 Tip: You can manually add or remove Syrenn from specific meetings on your Calendar page.

Manual Meeting Management

Even with auto-join enabled, you can:

Add Syrenn to specific meetings manually
Remove Syrenn from meetings where it's not needed
Override auto-join settings for individual events

Audio & Video Playback

Control whether you can replay recorded meetings:

Enable Playback

Toggle: Enable/disable audio and video playback for meeting reports
Purpose: Allows you to review full meeting recordings you own
Default: Enabled by default

When enabled, you can access and replay the full audio and video recordings of your meetings through meeting reports.

Email Settings

Access email settings in your Syrenn dashboard at Integrations > Calendar Provider > Email.

Configure automatic email notifications after your live calls:

Call Notes Email

Purpose: Receive detailed meeting notes and summaries
Content: Meeting transcript, key points, action items
Timing: Sent to you automatically after each recorded call

Email Recipients

When call notes are enabled, you can choose who receives the emails:

Meeting Owner Only (Recommended): Only the person who created the calendar event receives the email
All Attendees: All participants listed in the calendar event receive the email

Configuring Email Recipients

Navigate to Integrations > Calendar Provider > Email in your Syrenn dashboard
Toggle Send call notes to enabled
Select your preferred recipient option:
- "Only send to me" - for private call notes
- "Send to all meeting attendees" - for shared call notes
Click Save Settings

💡 Tip: Email delivery must be enabled before the call takes place. Changes to email settings apply to future calls only.

Privacy and Access

Meeting Owner: The person who created the calendar event
Access Control: Recipients can view call notes via email without needing a Syrenn account
Organization Settings: Email delivery respects your organization's privacy and sharing policies

Call Feedback Email

Purpose: Get performance feedback and scoring results
Content: Evaluation scores, improvement suggestions, strengths
Timing: Sent after each recorded call

Evaluation Settings

Access evaluation settings in your Syrenn dashboard at Integrations > Calendar Provider > Evaluation.

Set default evaluation criteria for your live calls:

Default Scorecard

Choose which evaluation framework to use for your calls:

Purpose: Ensures consistent evaluation across all meetings
Options: Select from your organization's available scorecards
Override: Can be changed for individual meetings

Default Product (Optional)

Set a default product or service focus:

Purpose: Provides context for product-specific evaluations
Flexibility: Can be left blank for general meetings
Customization: Override for specific meeting types

Integration with Other Features

Calendar Integration

Settings work seamlessly with your Calendar Integration:

Auto-join preferences apply to all calendar events
Default evaluation settings are used for new meetings
Manual overrides take precedence over defaults

Analytics Integration

Settings impact your Analytics Dashboard:

Consistent evaluation enables better trend analysis
Email notifications provide quick access to insights
Recording settings affect data collection quality

Call Logs

Settings influence your Call Logs:

Recording settings determine which calls are captured
Playback settings control access to full meeting recordings
Evaluation settings affect scoring consistency
Email settings provide alternative access to results

Documentation