Create from Scratch Documentation

Create from Scratch scenarios allow you to create training scenarios from scratch with complete control over every aspect of the conversation. Use the Conversation Builder to design custom conversation paths and responses.

Overview

Blank Scenarios provide maximum control and customization:

• Manual Creation: Design every aspect of the conversation
• Complete Control: Full control over responses and branching
• Custom Logic: Create complex conversation flows
• Precise Training: Target specific scenarios and responses

💡 Tip: Create from Scratch scenarios are ideal when you need complete control over the conversation design or want to create highly specific training scenarios.

Creating a Create from Scratch Scenario

Step 1: Basic Information

1. Navigate to the Scenarios section
2. Click "Create New Scenario"
3. Select "Blank Scenario" from the dropdown
4. Fill in the basic details:
   • Scenario Name: A descriptive name for your scenario
   • Scenario Description: What this scenario will cover
   • Call Purpose: The type of call (discovery, cold call, negotiation, etc.) - learn more about Call Purposes →
   • Product: What you're selling - learn more about Products →
   • Persona: Who you're selling to - learn more about Personas →
   • Scorecard: The criteria learners will be graded on - learn more about Scorecards →

Step 3: Conversation Builder

Use the Conversation Builder to design your custom conversation flow. This visual tool allows you to create branching dialogue paths, set conditions, and define specific responses.

Learn how to use the Conversation Builder:

Conversation Builder Guide →

Best Practices

1. Start Simple

Begin with basic conversation flows and add complexity:

• Core Path: Design the main conversation flow first
• Add Branches: Include alternative responses gradually
• Test Thoroughly: Ensure all paths work correctly
• Iterate: Improve based on testing and feedback

2. Realistic Conversations

Create conversations that feel authentic:

• Natural Language: Use realistic buyer language
• Appropriate Responses: Match responses to learner actions
• Consistent Character: Maintain buyer personality throughout
• Realistic Timing: Include appropriate pauses and flow

3. Learning Objectives

Design conversations that support training goals:

• Skill Focus: Target specific skills for improvement
• Progressive Difficulty: Build complexity gradually
• Multiple Scenarios: Create variations for different situations
• Feedback Integration: Include opportunities for learning

4. Testing and Refinement

Regularly test and improve your scenarios:

• Self-Testing: Run through scenarios yourself
• Team Feedback: Get input from your sales team
• Performance Analysis: Review how learners perform
• Continuous Improvement: Update based on results

Back to Creating Scenarios →